Privacy Policy

Effective Date: Updated January 14, 2026

This Privacy Policy explains how Natural Health Organic Foods (“we,” “us,” or “our”) collects, uses, and protects personal information from customers, prospective customers, and visitors to our website at https://www.naturalhealthorganicfoods.com.

We are committed to transparency and compliance with all relevant U.S. privacy and messaging regulations.

1. Information We Collect

Information you provide directly

We collect personal information you provide directly to us, including:

  • First and last name
  • Address
  • Email address
  • Phone number
  • Information submitted via web forms
  • Information provided at checkout or when requesting customer service

Device and usage information

Our website uses cookies, pixels, web beacons, and similar technologies to automatically collect:

  • IP address
  • Browser type and operating system
  • Date and time of visits
  • Referring URLs
  • Pages visited and interactions
  • Email engagement data (e.g., whether you opened or clicked links in emails)

Information from third‑party partners

We may combine your information with data from trusted partners, such as:

  • Demographic information
  • Shopping or browsing history
  • Geographic information

2. How We Use Personal Information

We use collected information to:

  • Provide, maintain, and improve our products and services
  • Process transactions and fulfill orders
  • Communicate with you about purchases, pickup readiness, special orders, and customer support
  • Send you requested updates or notifications
  • Improve website functionality and user experience

3. SMS Messaging Program

We offer optional SMS messaging related to customer service and order updates. This section describes how your information is used for SMS purposes.

Program Description

When you opt in, we may send SMS messages related to:

  • Order‑ready notifications
  • Pickup instructions
  • Customer service responses
  • Special‑order arrival updates
  • Transaction‑related assistance

Message frequency varies based on your interactions.

How You Opt In

You may opt in to SMS messages by:

  • Providing your mobile number at checkout
  • Requesting curbside pickup updates
  • Submitting your number via our website forms
  • Verbally consenting to receive messages related to your purchase

By opting in, you affirm that you are the mobile account holder or have authorization to receive messages.

How to Opt Out

You may opt out at any time by replying:
STOP

This immediately unsubscribes you from future SMS messages.

How to Get Help

Reply:
HELP
for assistance.
You may also contact us at (573) 339‑0054

Fees

Message & data rates may apply, depending on your mobile plan, as required by carriers.

SMS Data Privacy

We will never sell, trade, or share your mobile number or SMS consent with third parties under any circumstances.

4. Disclosure of Personal Information

We do not sell or rent your personal information, including phone numbers or SMS consent, to any third party.

We may share information only with:

  • Service providers assisting in operations (e.g., website hosting, analytics)
  • Government authorities when required by law

These parties are prohibited from using your data for any other purposes.

5. How We Protect Your Information

We use a combination of administrative, technical, and physical safeguards to protect your information and prevent unauthorized access, alteration, disclosure, or destruction.

6. Cookies and Tracking Technologies

We may use cookies, pixels, and related tools to:

  • Analyze site usage
  • Remember preferences
  • Improve site performance
  • Track marketing effectiveness

You can disable cookies in your browser settings, but some features may not function properly.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access
  • Correction
  • Deletion
  • Opting out of certain data uses

To submit a request, call at 573-339-0054.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13.

9. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top of this page. Continued use of our services constitutes acceptance of changes.